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Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Access Management | - Identity and access control principles - Authorization and rights management |
| Problem Management | - Known error database usage - Root cause analysis techniques |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Event Management | - Event detection and filtering - Event correlation and response |
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