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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is an advantage of a strong organizational culture?

A) The internal climate exhibits low behavioral control.
B) There is a formation of strong employee commitment.
C) Core values are not intensely held and widely shared.
D) There is ambiguity in what employees perceive as expectations.

2. What defines acceptable standards of behavior that are shared by group members?

A) Group norms
B) Group status
C) Group conformity
D) Group roles

3. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Actions of top management and employee education level
B) Personal background of key employees and selection process
C) Actions of top management and socialization process
D) Personal background of key employees and socialization process

4. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Devil's advocate
B) Problem solving
C) Compromising
D) Smoothing

5. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Intellectual coherence
B) Interpersonal skills
C) Propensity for social loafing
D) Authoritarian personality

Solutions: