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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Campaign
B) Customer
C) Lead
D) Ticket

2. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate all buttons
B) Translate work center and view labels
C) Translate extension field labels
D) Translate notes entered by a user

3. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Fixed
B) Absolute
C) Alternating
D) Cyclical

4. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Vendors
B) Social media profiles
C) Service requests
D) Van stock
E) Opportunities

5. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Communication for Customer Care
B) Service and Repair
C) Business Performance Management
D) Service Request Management

Solutions: