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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?

A) Service Level Management Practice
B) Service Design practiceright
C) Relationship Management practice
D) Information Security Management Practice

2. In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

A) Organizational change management practice
B) Workforce and talent management practiceright
C) Continual improvement practice
D) Service desk practice

3. In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

A) Organizational change management practice
B) Workforce and talent management practiceright
C) Continual improvement practice
D) Service desk practice

4. A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

A) Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
B) Deployment management plays an important role only in creation of new services developed within the organization
C) Deployment management plays an important role in any value stream requiring transition of service components to production environment
D) Deployment management does not play any role in the incident resolution value stream

5. Which is a reason why an organization should create competency profiles for each role?

A) To plan to fill all the mandatory ITIL roles
B) To ensure that IT specialists have pi-shaped skill profiles
C) To plan the professional development of team members
D) To ensure that technical skills are included in each profile

Solutions: