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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Store more data
B) Re-engineer corporate structures
C) Smarter business decisions
D) Deliver new systems

2. What is the flagship (leading product) of IBM social software?

A) IBM Lotus Quickr
B) IBM Connections
C) IBM Tivoli Manager
D) IBM WebSphere

3. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Status Updates plug-in
B) Media-Share plug-in
C) Social Media plug-in
D) Notes Integrator plug-in

4. What should you do when a callback meeting is requested by a potential customer?

A) Follow up with fancy product brochures
B) Prepare a lengthy slide deck and read each word on every page
C) Deep dive into the technologies
D) Tell them what you're going to show them, show them, and then follow up with a customer or personal example

5. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) HTML
B) Fileshare
C) Connectors
D) Attachments

Solutions: