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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
| Solution Positioning and Customer Engagement | - Articulating HP MPS value propositions - Engaging customers to identify print needs |
| HP Managed Print Specialist Select Scope | - Key features of HP Managed Print solutions - HP MPS Select (A4) portfolio overview |
| Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
| Sales and Consultative Skills | - Consultative selling techniques for print solutions - Contractual selling and value articulation |
HP Managed Print Specialist Select 2019 Sample Questions:
What is the goal of the fleet development plan?
- A. to have a balanced approach of LaserJet devices only (some centralized, some decentralized) for everyone to have access to a printer
- B. to solve customer pain points
- C. to move the customer from old printers to new ones and lock them in a 3-5 year contract
- D. to have a completely centralized set of printers in a print room for easy management and lower TCO
Correct Answer: B 🗳️
Which cartridge is typically found in an HP A3 LaserJet printer and differs from an HP A4 LaserJet printer?
- A. PageWide print head
- B. just toner bottles and nothing else
- C. All-in-One cartridge design
- D. open cartridge system for lower operational cost per page in MPS
Correct Answer: A 🗳️
If you are attempting to decrease cost through optimization, what is one change that needs to be managed?
- A. separate print/copy/fax budgets
- B. training of two employees from each department
- C. tracking personal printers that are being used and replacing the ones that are not with newer and smaller personnel printers
- D. a significant cultural change and buy-in from the CEO/owner
Correct Answer: C 🗳️
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