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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A. IOS
B. Blackberry OS
C. Android
D. Windows 10 mobile
E. EOS

Question 2

How do you represent your organization when you contact the Genesys Cloud support team?

A. Company Name
B. ID
C. Organization ID
D. Agent Name

Question 3

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A. Other participants must also click on the Open video call icon.
B. All participants must click on the Join button in the video chat view.
C. All participants, except the initiator, must click on the Join button in the chat view.
D. Participants automatically placed in the video chat when clicking on the chat room.

Question 4

What additional functionality does Communicate brings to Genesys Cloud?

A. Knowledge base features, such as FAQs and Communities.
B. Directory capabilities, such as advanced search, profiles, and keyword searching.
C. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D. Call center features such as ACD and scripting.

Question 5

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A. Activity
B. Chat Icon
C. Admin
D. Documents

Solutions: