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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

1. Which of the following is best practice for troubleshooting a problem?

A) Define the problem; isolate; implement solution; validate; recreate
B) Recreate; define the problem; implement solution; isolate; validate
C) Define the problem; recreate; validate; implement solution; isolate
D) Define the problem; recreate; isolate; implement solution; validate

2. A customer complains that a color device is always calibrating. Which of the following is the BEST explanation about the issue?

A) The device is updating the network settings.
B) The RGB gammas need to be downloaded to the hard drive.
C) Changes in the environment change color output.
D) Paper trays need to be adjusted periodically.

3. The customer loaded yellow media in their color printer for a large run of sales flyers. A service call was then placed stating the color is terrible when this media is used. Which of the following is the BEST action to take?

A) Advise that CMYK printers are designed for use with white media.
B) Increase the charge that is placed on the yellow photoconductor.
C) Reduce the magenta color channel in the print driver.
D) Calibrate the machine using the customers yellow paper.

4. While onsite a technician finds that the paper is stored outside of its protective wrapper. Which of the following would be the proper way to advise the clients on proper paper storage?

A) Reschedule the service call for a later time after the paper has been moved into a better storage area.
B) Load the paper into the printer, and make a note in the service log that additional problems may be the result of damp paper.
C) Inform the client that the paper needs to be replaced and stored in a better location before printer service can begin.
D) Inform the clients that improper paper storage could cause the paper to become damp, and lead to printer issues resulting in down time.

5. Which of the following is the purpose of the cover that is used to conceal the lens and CCD in the flatbed scanner?

A) To block stray light from altering the scanned image.
B) To allow the components to reach operating temperature faster.
C) To reduce wear and tear on the components.
D) To reduce paper dust contamination.

Solutions: