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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Contact Recording Advanced
B) Avaya Basic Contact Recording
C) Avaya Enhanced Contact Recording
D) Avaya Contact Recording

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The design diagram for discussion with customer
C) The model numbers of the existing contact center equipment
D) The salaries of the executives In the meeting

3. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya can deliver what has been promised.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The executive summary section of the proposal highlights the solution features.
D) The proposal value Is obvious, so It is not discussed.

4. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Server Utility
B) Contact Center Manager Administrator
C) Contact Center Manager Multimedia Administrator
D) Contact Center Orchestration Designer

5. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Presence Snap-In
B) Web Chat Snap-In
C) Co-Browsing Snap-In
D) Context Store Snap-In

Solutions: