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Appian Certified Analyst Sample Questions:

1. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Provide a task after the order email was received asking the team to check the order status and select the next step option
B) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
C) Review the emails and attachments using trained artificial intelligence to extract order data information
D) Prompt the order management team members with a task to create an order in the CRM platform

2. Which Appian component would you use to display a large amount of data in a user-friendly, interactive way?

A) Pie Chart Component
B) Dropdown Component
C) Record Grid Component
D) Milestone Component

3. A team is working on a new feature and has completed the initial design. What is the next step in the Agile process?

A) Develop and implement the feature
B) Gather new requirements
C) Start user acceptance testing
D) Conduct a sprint review

4. Improvements are being considered for an Expense Process, and you have been asked to capture that there is now an approval task sent to the finance manager.
As part of the approval, the process should also reflect that if the payment has not been authorized within 48 hours, a reminder message is sent to the finance manager to inform them they have an outstanding task.
Which Business Process Model and Notation (BPMN) notation type would you use to illustrate the reminder message?

A) Intermediate event
B) Start event
C) Gateway
D) Data object

5. When writing a user story, which statement best represents the standard format?

A) "As a marketing manager, I want reports on my client base so that I can access them via a dashboard."
B) "As a user, I want to delete a photo and upload a new one."
C) "As a user, I want the application to integrate with 3rd party systems."
D) "As an Investor, I want to see a summary of my investment accounts so that I can decide where to focus my attention."

Solutions: