Avaya ACSS Small and Medium Enterprise (SME) Communications : 3000.2

3000.2 real exams

Exam Code: 3000.2

Exam Name: ACSS Small and Medium Enterprise (SME) Communications

Updated: Oct 26, 2026

Q & A: 103 Questions and Answers

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About Avaya ACSS Small and Medium Enterprise (SME) Communications : 3000.2

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Avaya 3000.2 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration30%- Application Configuration
  • 1. Mobility and collaboration features
    • 2. Voice mail and messaging
      - IP Office Setup
      • 1. System installation and initialization
        • 2. User, extension, and trunk configuration
          Security and Administration15%- Access Control and Permissions
          • 1. User roles and authentication
            • 2. Network security and firewall settings
              - System Management
              • 1. License management
                • 2. System health checks
                  SME Communications Solution Architecture20%- Solution Design Principles
                  • 1. Network and telephony requirements
                    • 2. Interoperability considerations
                      - IP Office Platform Overview
                      • 1. Deployment models and capacity planning
                        • 2. System components and hardware
                          Maintenance and Troubleshooting35%- System Monitoring and Diagnostics
                          • 1. Performance monitoring and alarms
                            • 2. Log analysis and fault isolation
                              - Backup, Restore & Upgrades
                              • 1. Software updates and migration
                                • 2. Configuration backup and recovery

                                  Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

                                  Question #1

                                  Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

                                  • A. IPOCCR Real Time Calculation Service
                                  • B. IPOCCR Database component
                                  • C. IPOCCR Management Service
                                  • D. IPOCCR Data Analyzer Service
                                  • E. IPOCCR Physical Wallboard Service
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C,D  🗳️

                                  Question #2

                                  Where can you find information detailing which software versions are compatible with each other?

                                  • A. IP Office User Guide
                                  • B. The IP Office Installation Guide
                                  • C. The IP Office Technical Bulletins
                                  • D. IP Office Manager Help File
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #3

                                  A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

                                  • A. The phone has been restricted by the administrator.
                                  • B. The phone requires a firmware update.
                                  • C. The phone is set to Do Not Disturb (DND).
                                  • D. The phone has registered to a backup IP Office.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #4

                                  A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

                                  • A. 6U
                                  • B. 12U
                                  • C. 8U
                                  • D. 2U
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

                                  • A. Remove the daughter boards.
                                  • B. Remove the Embedded Voicemail Card.
                                  • C. Re-install the IP Office Professional License.
                                  • D. Default the IP Office.
                                  • E. Upgrade the system to the current GA software.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

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