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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand High-Velocity IT Concepts | - Digital transformation - IT transformation - High-velocity IT - Digital technology - Digital products - Digital organization |
| Contribute to Value with Digital Products | - Co-created value - Fast development - Valuable investments - Resilient operations - Assured conformance |
| High-Velocity IT Techniques and Practices | - Cloud computing - Security and risk management - Architecture and design - Automation - Testing and validation |
| Digital Product Lifecycle | - Value streams - Digital product lifecycle - Service value creation - ITIL operating model |
| Guiding Principles for High-Velocity IT | - Lean practices - DevOps culture - Application of ITIL guiding principles - Continuous improvement - Agile methods |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?
- A. Use AI Ops to detect the incident more quickly
- B. Categorize the permanent fix as high-risk technical debt
- C. Automate the workaround and deliver via self-help
- D. Use ChatOps to escalate the incident more quickly
Correct Answer: C 🗳️
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An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
- A. Use safe-to-fail experiments to collect knowledge
- B. Ask experts to analyse the options and provide a recommendation
- C. Set clear objectives and apply proven best practices
- D. Take quick action to stabilize the situation
Correct Answer: A 🗳️
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A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?
- A. Chaos engineering
- B. Post-implementation review
- C. Service validation sign-off by a change advisory board
- D. Continuous testing
Correct Answer: D 🗳️
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Which describes a digital product?
- A. A collection of resources that would not be as valuable without the use of digital technology
- B. Any digital goods that are transferred from a service provider to a service consumer
- C. An organization that utilizes digital technology to perform business in a significantly different manner
- D. The application of digital technology to accelerate time to market, time to customer or time to change
Correct Answer: B 🗳️
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An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
How does the 'architecture management' practice support this?
- A. By leveraging infrastructure as code to speed up development
- B. By using continuous integration/continuous delivery techniques
- C. By iteratively moving application functionality to microservices
- D. By using blue/green deployments to minimize the impact of changes
Correct Answer: C 🗳️
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