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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Optimization | - Analytics and performance tracking
|
| Topic 2: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Topic 3: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 4: Work Order Management | - Work order creation and lifecycle
|
| Topic 5: Scheduling and Dispatch | - Scheduling optimization
|
| Topic 6: Field Service Fundamentals | - Field service business processes and use cases
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers wants service managers to quickly identify location and status changes in the lifecycle of a specific component in a Customer's install base. What should a Consultant utilize to track the lifecycle?
- A. A Product related list on Assets
- B. A Work Order related list on Assets
- C. Custom fields for change tracking on Assets
- D. Field History Tracking on Assets
Correct Answer: D 🗳️
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What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app?
Choose 2 answers
- A. Native customer signature capture
- B. Customized navigation menu
- C. Offline access to Flows
- D. Agenda view of upcoming Service Appointments
Correct Answer: A,C 🗳️
Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).
At Ursa Major Solar (UMS), installing solar panels requires three steps. The surface is prepped, the solar panels are installed, and the Electronics are installed to connect to the electrical grid. Each step can be completed by different resources and requires different technical Skills and parts. How should UMS make sure the appropriate skills and parts are associated to each installation step?
- A. Create a work order hierarchy with the same work type associated to each child work order.
- B. Create a different work type and work order line item for each step.
- C. Create a work type associated to the work order and create line Items for each step.
- D. Create a different work order and work type for each installation step.
Correct Answer: B 🗳️
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Which service process dictates that both the Root Work Order field and Root Work Order Line Item field be added to page layouts?
- A. There is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- B. There are two levels in a Work Order Hierarchy and a single level in the Work Order Line Hierarchy.
- C. There is a single level in a Work Order Hierarchy and a single level in the Work Order Line Hierarchy.
- D. There is more than one level in a Work Order Hierarchy and more than one level in the Work Order Line Hierarchy.
Correct Answer: D 🗳️
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Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the Number of Service Appointments that are pushed to the Technician. What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
- A. Create an Apex Trigger.
- B. Build a Workflow Rule.
- C. Configure an Auto Dispatch Scheduled Job.
- D. Enable Drip feed Dispatch.
Correct Answer: D 🗳️
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