Salary Cisco 700-805: Cisco Renewals Manager
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Cisco 700-805 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Roles and Responsibilities | 30% | - Explain renewals tasks and success metrics - Describe Renewals Manager role and integration |
| Topic 2: Cisco Tools and Processes | 20% | - Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing |
| Topic 3: Customer Success Foundation | 10% | - Explain recurring revenue financial implications - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle - Define customer experience |
| Topic 4: Business Acumen | 30% | - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals |
| Topic 5: Customer Success | 10% | - Define customer success - Explain customer journey & IT purchasing models |
Cisco Renewals Manager Sample Questions:
An RM is reviewing a consumption report in EAWS for a customer ' s Software EA. The report shows the customer is trending at 118% consumption of their security suite with six months remaining in the term. What is the most effective operational action for the RM?
- A. Proactively engage the customer to explain the True Forward trend and adjust budget plans.
- B. Reduce the customer ' s license count in the Subscription UI to bring consumption within limits.
- C. Wait until the annual True Forward milestone date to notify the customer of the overage.
- D. Initiate a True Up calculation immediately and submit an invoice for the overconsumption.
Correct Answer: A 🗳️
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Which service offering helps define the customer ' s IT vision and strategy?
- A. Support
- B. Optimization
- C. Training
- D. Advisory
Correct Answer: D 🗳️
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An RM identifies at T-120 that a customer has not adopted the primary use case defined during the Land stage. What is the strategic action at this point?
- A. Proceed with the full renewal quote and address the gap during negotiation at T-60.
- B. Reduce the renewal scope to match the customer ' s current usage level.
- C. Flag the risk and engage the CSM to address the adoption gap before engagement opens.
- D. Transfer the account to a digital renewal motion for automated engagement.
Correct Answer: C 🗳️
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Which group of products are enterprise networking products?
- A. WAN, LAN, Wireless
- B. Routing, Switching, Access Points
- C. Salesforce, Box, AWS
- D. iWAN, Viptela, Meraki
Correct Answer: A 🗳️
Which statement best summarizes the intended outcome of the Success Plan?
- A. provide scheduling for resolving customer qual y issues
- B. generate financial data that indicates a customer ' s propensity to renew
- C. development of a customer-centric view for achieving value from their portfolio
- D. grow incremental annual recurring revenue
Correct Answer: C 🗳️
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