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- Application Appearance
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- Customer Portal
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- Chat & Co-Browse
- Staff Management
- Feedback/Surveys
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Appearance | - Create and implement Workspaces - Configure Customizable Menus - Create Navigation Sets - Design Agent Interfaces |
| Topic 2: Analytics and Reporting | - Configure dashboards - Create standard and custom reports - Define report access and sharing |
| Topic 3: Site Configuration and Administration | - System settings and configuration - Passport configurations - Message templates and variables - Search priority and keywords |
| Topic 4: Staff and Profile Management | - Set up staff accounts and roles - Define permissions and access rights - Create and manage profiles - Configure agent workflows |
| Topic 5: Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
| Topic 6: Customer Interaction Tools | - Manage email and response channels - Set up feedback and surveys - Configure Chat and Co-Browse |
| Topic 7: Knowledge and Answer Management | - Set up answer access and visibility - Create and organize answers - Manage knowledge base categories |
