Salesforce Loyalty Management Accredited Professional : AP-212

AP-212 real exams

Exam Code: AP-212

Exam Name: Loyalty Management Accredited Professional

Updated: Sep 17, 2026

Q & A: 106 Questions and Answers

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About Salesforce Loyalty Management Accredited Professional : AP-212

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Salesforce AP-212 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Member Management20%- Configure member tiers and benefits
- Manage member enrollment and registration
- Implement member lifecycle stages
- Create and manage loyalty program members
Topic 2: Loyalty Management Fundamentals15%- Explain loyalty program types and structures
- Identify key business outcomes loyalty management drives
- Describe the core concepts of loyalty management
Topic 3: Loyalty Program Configuration25%- Design tier structures and qualification criteria
- Implement program mechanics and journey milestones
- Set up loyalty programs, rules, and promotions
- Configure earning and redemption rules
Topic 4: Analytics and Reporting10%- Use Loyalty Management reporting features
- Monitor loyalty metrics and KPIs
- Analyze member engagement and program performance
Topic 5: Partner Management10%- Configure loyalty partners and relationships
- Manage partner program participation
- Set up partner earning and redemption rules
Topic 6: Points and Rewards Management20%- Process point transactions (earning, redeeming, adjusting)
- Manage loyalty currency (points) operations
- Implement point expiration and adjustment rules
- Configure reward types and catalogs

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question #1

What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

  • A. Activate and Publish the Segment
  • B. Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
  • C. Automatically Generate a New Individual Relationship
  • D. Transmit Loyalty Promotion Segments to Marketing Cloud
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).

Question #2

Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

  • A. Create Data Processing jobs
  • B. Create custom objects in Loyalty
  • C. Create a Connected App in Platform
  • D. Create customer integration code
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).

Question #3

In which two scenarios should an Administrator use member engagement attributes?

  • A. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
  • B. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
  • C. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
  • D. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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Question #4

A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

  • A. Non-Qualifying Points and Qualifying Points
  • B. Fixed Model and Activity Model
  • C. Non-Qualifying Points and Activity Points
  • D. Fixed Model and Qualifying Points
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for DumpsReview members. You can sign-up / login (it's free).

Question #5

While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

  • A. transaction Journal Type & Transaction Journal Subtype
  • B. Loyalty Ledger & Transaction Journal
  • C. Journal Type & Journal Subtype
  • D. Loyalty Member Currency & Transaction Journal
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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