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Currently, it is a lifetime study time. Fierce competition urges us to further our study and improve working skills at every aspect every time. For exam candidates it is of great importance to pass the Cisco exams effectively. That is why we offer you the excellent 300-830 learning materials: Implementing Cisco Collaboration Cloud Customer Experience compiled by professional experts. Now, let us take a comprehensive look of the features of the 300-830 exam braindumps as follow:
Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 2: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 3: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 4: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 5: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
- A. DNS-based trunks
- B. enterprise trunks
- C. registration-based trunks
- D. certificate-based trunks
- E. PSTN trunks
Correct Answer: C,D 🗳️
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A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?
- A. Longest available agent
- B. Round robin routing
- C. Skills-based routing
- D. Uniform broadcast routing
Correct Answer: C 🗳️
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Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?
- A. Ensure the Condition node is present in the flow for post activities.
- B. Configure the Scripted AI Agent.
- C. Add the Media Stream node in the flow before the call is sent to the queue or qgent.
- D. Add the Media Stream node after the Agent Answered event.
Correct Answer: C 🗳️
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Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.
Correct Answer:

Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?
- A. firewall blocking connection to chat-widget.imi.chat domain
- B. missing Webex Connect flow for chat digital channel
- C. companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
- D. incorrect website domain configured for Web Chat Asset
Correct Answer: D 🗳️
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