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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A. Gateway
B. SIP
C. WebRTC
D. Outbound Proxy

Question 2

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A. You must have images of all the users located at the new location.
B. You must have the basic profile data for the users at the new location.
C. You must have Admin rights for Genesys Cloud
D. You must know what groups to create for the new location.
E. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

Question 3

What are two methods for creating a conference call in Genesys Cloud?

A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
B. Have all attendees call you. When all calls are active, click the Start Conference button.
C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
D. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

Question 4

How many types of Genesys Cloud Contact Center Licenses are available?

A. 5
B. 4
C. 2
D. 3

Question 5

What type of trunk would you configure to connect to AudioCodes phones?

A. Network interface trunk
B. External trunk
C. WebRTC phone trunk
D. Phone trunk

Solutions: