Salesforce Arch-301 : Salesforce Certified B2B Solution Architect

Arch-301 real exams

Exam Code: Arch-301

Exam Name: Salesforce Certified B2B Solution Architect

Updated: Oct 23, 2026

Q & A: 113 Questions and Answers

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Salesforce Arch-301 Exam Syllabus Topics:

SectionWeightObjectives
Field Service5%- Field service operations
- Work order and scheduling optimization
Analytics5%- CRM Analytics (Tableau CRM) implementation
- Data visualization and reporting
Sales Cloud10%- Sales process optimization
- Opportunity and lead management
Revenue Cloud10%- Revenue lifecycle management
- CPQ and billing solutions
B2B Commerce15%- Integration with other Salesforce clouds
- B2B Commerce solution design
Marketing Cloud5%- Customer journey design
- Marketing automation integration
Integration5%- API management and data integration
- MuleSoft integration patterns
Experience Cloud5%- Partner and customer engagement
- Portal and community solutions
Service Cloud10%- Service process design
- Case management and automation
Data Management5%- Data modeling and architecture
- Data quality and governance
Discovery and Customer Success25%- Discovery artefacts (e.g., Reference Architecture diagram)
- Quantitative and qualitative objectives to measure project success
- Customer-centric discovery techniques

Salesforce Certified B2B Solution Architect Sample Questions:

Question #1

Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

  • A. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
  • B. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
  • C. Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
  • D. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?

  • A. Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.
  • B. Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
  • C. Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.
  • D. Build a custom application using Lightning Web Components to make the email content dynamic and configurable.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

  • A. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
  • B. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
  • C. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
  • D. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processesto update fields and integrate with a third- party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?

  • A. Create a custom object to hold orders in queue for processing.
  • B. Enable Advanced Order Management to process large orders.
  • C. Review to determine if moving automation to asynchronous Apex is required.
  • D. Install a third-party solution to process large orders.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers

  • A. Access to shared lines of business data
  • B. Collaboration between lines of business
  • C. Simple security architecture across lines of business
  • D. Global case management across lines of business
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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