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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Slack Connect and app approval settings - Analytics and dashboard usage - Security and compliance configurations - Identity and access management |
| Topic 2: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
| Topic 3: Delivery and Migration | 17% | - Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices |
| Topic 4: Learning and Enablement | 18% | - Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins - Plan and execute rollout strategies |
| Topic 5: Channel Strategy | 10% | - Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows |
| Topic 6: Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?
A) In Org Settings, set up a policy and select create a user group for all owners.
B) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
C) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
D) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
2. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?
A) Encourage team members to only post when absolutely necessary to minimize channel noise.
B) Use @channel with every message to notify the entire team of all messages.
C) Pin important messages and bookmark key documents to the channel.
D) Disable threads to ensure all replies are visible.
3. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?
A) #help_it
B) #help-it!
C) #help-it
D) #HELP-IT
4. You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?
A) Users Admin
B) Roles Admin
C) Channels Admin
D) Compliance Admin
5. You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?
A) Workspace Admins and Workspace Owners
B) Org Admins only
C) Org Owners only
D) Org Admins and Org Owners
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |






