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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?

A) DataRator Turbo Extract
B) DataRaptor Load
C) DataRaptor Extract
D) DataRaptor Transform

2. A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers

A) Combine the three steps into one step
B) Configure the save for later property
C) Use a single DataRaptor to save the information
D) Create a reusable OmniScript for this process

3. A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

A) State
B) Flyouts
C) Conditional View
D) Styling

4. When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

A) Customer IntellView
B) OmniScript
C) FlexCards
D) Lightning Record Page

5. What is the purpose of Step elements in OmniScript?

A) Enables the use of repeatable blocks
B) Organizes the script into one or more pages
C) Groups elements that extract data
D) Allows the user to input data

Solutions: