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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:

Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. Users create Insurance Coverage Requests cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure, and the type of procedure. After entering the information, users submit the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate requests can occur. A request is considered a duplicate if the patient name, procedure type, and procedure date match an existing request. You have been given two requirements:
*Ensure that users can identify duplicate requests.
*If a case is a duplicate, it is not written to the database. Otherwise, write the case to the database.
Which two options configure the application so that users can identify duplicate requests? (Choose Two)

A) Configure a Validate rule to validate matching cases.
B) Configure weighted conditions.
C) Configure a duplicate search decision table and add it to a Decision shape.
D) Add a duplicate search step to the case lifecycle design.

2. What two artifacts must you prepare before delegating a rule? (Choose Two)

A) An unlocked ruleset that is added to the Production ruleset list of the Application rule
B) A locked ruleset that is added to the Production ruleset list of the Application rule
C) An Access Group that has access to the ruleset used to organize delegated rules
D) An Access Role that has access to the ruleset used to organize delegated rules

3. You want operators in two separate units to be able to perform work routed to either unit. Which configuration supports this requirement?

A) On the work group record, associate the operators with the work group.
B) On each unit record, associate both operators with each unit.
C) On each operator's record, associate the operator with the same work group.
D) On each operator's record, associate the operator with both units.

4. Consider this business use case:
Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?

A) Delegate the SLA to the business managers so they can configure seasonal adjustments.
B) Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.
C) Define the response times using property values that are circumstanced to account for the seasonal adjustments.
D) Create multiple circumstances of the SLA to account for the seasonal adjustments.

5. An application must support two case types. The case types are released into production on separate schedules.
Given these requirements, which specialization approach do you use?

A) The case types are organized in unique classes. Both case types are managed with a single ruleset.
B) The case types are organized in unique classes. Each case type is managed with a unique ruleset.
C) The case types are organized in the same class. Each case type is managed with a unique ruleset.
D) All rules are managed in the same ruleset and circumstanced by case type.

Solutions: