Pegasystems PEGACPDC24V1 : Certified Pega Decisioning Consultant 24

PEGACPDC24V1 real exams

Exam Code: PEGACPDC24V1

Exam Name: Certified Pega Decisioning Consultant 24

Updated: Aug 16, 2026

Q & A: 0 Questions and Answers

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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Next-Best-Action Concepts12%- Starting population & optimization
  • 1. Define starting population
    • 2. Optimize next-best-action strategy
      - Customer engagement principles
      • 1. Optimize customer value in contact center
        • 2. Always-on outbound concepts
          • 3. Customer engagement blueprint
            • 4. One-to-one customer engagement
              Topic 2: Actions and Treatments12%- Action management
              • 1. Define actions for outbound channels
                • 2. Define and manage customer actions
                  - Offer presentation
                  • 1. Present single offer on web
                    Topic 3: Channels10%- Outbound & integrations
                    • 1. Send offer emails
                      • 2. Third-party action distribution
                        - Real-time engagement
                        • 1. Create real-time container
                          • 2. Real-time containers
                            Topic 4: Decision Strategies25%- Strategy design
                            • 1. Understand strategy flows
                              • 2. Create decision strategies
                                - Business rules
                                • 1. Credit score-based strategies
                                  • 2. Eligibility rules using risk segments
                                    Topic 5: Contact Policy and Volume Constraints13%- Exposure control
                                    • 1. Outbound contact limits
                                      • 2. Avoid overexposure of actions
                                        Topic 6: AI and Arbitration8%- Decisioning logic
                                        • 1. Business levers for prioritization
                                          • 2. Action prioritization with AI
                                            • 3. Action arbitration
                                              Topic 7: Business Agility in 1:1 Engagement10%- Change management
                                              • 1. Agility in engagement projects
                                                • 2. Change request lifecycle
                                                  - Operational updates
                                                  • 1. Updating existing actions
                                                    • 2. Launching new offers
                                                      Topic 8: Engagement Policies12%- Customer journeys
                                                      • 1. Manage customer journey rules
                                                        - Policy definition
                                                        • 1. Create engagement strategy
                                                          • 2. Define engagement policies

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