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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A) Predictive outcome scores
B) Pop-up coupons
C) Promotional banners
D) Agent voicemail recordings

2. Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:

A) Real-time IVR keyword detection
B) Randomized agent rotations
C) Predictive models trained on historical data
D) Predefined agent priorities

3. Which of the following best defines an "outcome" in GPE?
Response:

A) A type of chatbot intent
B) A business goal such as a purchase or form submission
C) The agent assigned to a digital interaction
D) A visitor's last known location

4. What are two purposes of creating segments in GPE?
(Choose two)
Response:

A) Trigger real-time messages
B) Track agent idle time
C) Limit bot escalation
D) Group visitors based on behavior

5. Which two configurations are required when creating a new action map?
(Choose two)
Response:

A) Target segment
B) Engagement action type
C) Language pack
D) Engagement window size

Solutions: