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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Aesthetic and minimalist design
B) User control and freedom
C) Help and documentation
D) Visibility of system status

2. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?

A) That depends on the context of use as users may have different expectations
B) That depends on the accessibility of the website
C) The usability of the website is bad - five minutes is way too long
D) The usability of the website is good - five minutes is a fair amount of time

3. Which of the following is the correct distinction between formative and summative usability evaluation?

A) Summative evaluations assess the outcome, formative evaluations focus on improvement
B) Summative evaluations mostly rely on user tests, formative evaluations require experts
C) Summative evaluations focus on improvement, formative evaluations assess the outcome
D) Summative evaluations mostly rely on experts, formative evaluations require users

4. Which of the following statements about usability testing is true?

A) Before the usability test sessions, a pilot usability test session can be conducted
B) The preparation of a usability test is optional
C) A usability test consists of one usability test session
D) The conditions under which a usability test is done are irrelevant

Solutions: