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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A common barrier to communication is:

A) Good listening techniques.
B) None of the above.
C) Clarity of communication mode used.
D) The attitudes and assumptions we make about people.

2. When dealing with Internal customers you must:

A) Ensure that you obtain payment details.
B) Apply the same level of service as external customers receive.
C) Make sure you have dealt with external customers first.
D) Check they have authority to purchase.

3. A common barrier to communicating with customers are the:

A) Busy lives we lead.
B) Lack of shop assistants.
C) Use of emails.
D) Attitudes and assumptions that we make.

4. When communicating with a customer by writing a letter you should:

A) Read through the letter before sending.
B) All of the above.
C) Keep the letter courteous, short and to the point and spell check it.
D) Sign the letter yourself.

5. It is important to give an internal customer a good customer experience because:

A) They are more likely to complain than external customers.
B) They are equally as important as external customers.
C) They are more likely to be a returning customer.
D) They are more important than external customers.

Solutions: