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- You can register for the ServiceNow CIS-EM Exam at the Pearson VUE website.
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ServiceNow CIS-EM Exam should be around USD $450 USD.
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ServiceNow CIS-EM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Configuration and Processing | 27% | - Scripting: Regex, JavaScript, PowerShell - Event lifecycle and processing flow - Connectors: preconfigured, custom, push/pull methods - CI binding and identification - Inbound actions and event management jobs - Event rules, filters, thresholds, and field mapping |
| Topic 2: Event Sources and Integration | 10% | - Supported event sources and protocols - Monitoring tool integration - Third-party integration best practices - Metric connectors and data collection |
| Topic 3: Architecture and Discovery | 10% | - Event Management architecture - CMDB integration and dependency mapping - Monitoring process and data flow - Discovery and MID Server components |
| Topic 4: Alerts and Correlation | 30% | - Alert definition and attributes - Priority calculation, scoring, and groups - Alert Intelligence and Service Operations Workspace features - Impact profiles, impact trees, and service impact analysis - Incident creation and integration - Alert processing and management rules - Alert grouping and correlation strategies |
| Topic 5: Event Management Overview | 13% | - Common Service Data Model - IT Operations Management (ITOM) solution - Key features and capabilities - Customer challenges and business value - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps |
| Topic 6: Administration and Optimization | 10% | - Security and access control - Maintenance and troubleshooting - Best practices and operational efficiency - Performance tuning and noise reduction |
