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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| Topic 2: OmniStudio and Low-Code Configuration | - DataRaptor and Integration Procedures - FlexCards for UI composition - OmniScript design and execution |
| Topic 3: Pricing, Billing, and Monetization | - Communications industry billing concepts - Usage-based pricing models |
| Topic 4: Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Topic 5: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question 1
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
A. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
Question 2
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
A. What is the quality, structure and frequency of the data migration?
B. What will be the overall cost for migration?
C. Who will be the main point of contact for migration
D. What data and from which system will be migrated
E. What tools and databases will be used to perform the migration
Question 3
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
A. Service Account
B. Address
C. Premise
D. Place
Question 4
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
A. Model the router as an attribute of the business internet offer with a default value of 'included'
B. Model the router technical product and decompose it from the business internet offer.
C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
Question 5
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
A. User, Person Account, Billing Account, Service Account, Contacts, Assets.
B. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
C. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
D. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,D,E | Question 3 Answer: A,C | Question 4 Answer: B | Question 5 Answer: C |






