Cisco 500-052 Exam Syllabus Topics:

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview

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Deploying Cisco Unified Contact Center Express 500-052 Exam

Deploying Cisco Unified Contact Center Express 500-052 Exam which is related to Cisco IP Contact Center Express Specialist certification. This exam validates the ability to perform customer capacity planning to determine customer required features and evaluate and recommend different configuration options. It also deals with the ability to examine the Cisco business edition 6000 competitive landscape and identify processes and tools available for monitoring system operations in Cisco UCCXD. Software Engineers, Contact Center Express Engineers and Support Personnel usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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Exam Topics

Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.

• Operating a Unified Contact Center Express System.

  Being skilled in the section will earn you 28% of the exam score. It covers the following areas:

  • Fundamental Unified Contact Center Express user tasks.
  • Tools and processes accessible for troubleshooting Unified Contact Center Express.
  • Tools and processes accessible for monitoring system operations in Unified Contact Center Express
  • Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.
• Implementation of a Unified Contact Center Express System. Describing the following processes

  This topic accounts for 40% of the questions and being competent in the following areas is expected:

  • Installation of Unified Contact Center Express software and hardware.
  • Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
  • Utilizing the Unified Contact Center Express Application Editor.
  • Examining the Cisco Business Edition 6000 competitive landscape.
• Developing a Unified Contact Center Express System Deployment

  32% of the test is based on this section and it includes:

  • Performing customer capacity planning.
  • Evaluating features required by the customer.
  • Determining various configurations and recommend different options.
  • Distinguish possible configuration and ordering tools.