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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Which use case is best supported by Salesforce Agent's capabilities?

A) Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
B) Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
C) Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

2. Coral Cloud Resorts is uploading thousands of new HTML knowledge articles files for a resort launch. To ensure Agentforce retrieves accurate responses quickly, which chunking strategy should be used when creating a new index?

A) Semantic-based passage extraction
B) Conversation-based chunking
C) Section-aware chunking

3. Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?

A) Agentforce SDR only works on Opportunities.
B) Agentforce SDR only works with the standard Lead object.
C) Agentforce SDR only supports custom objects associated with Accounts.

4. An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A) Examine the topic name and classification description for hallucination guardrails.
B) Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.
C) Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.

5. What is An Agentforce able to do when the "Enrich event logs with conversation data" setting in Agent is enabled?

A) Generate details reports on all Copilot conversations over any time period.
B) View the user click path that led to each copilot action.
C) View session data including user Input and copilot responses for sessions over the past 7 days.

Solutions: