Avaya 6201-1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

6201-1 real exams

Exam Code: 6201-1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Sep 16, 2026

Q & A: 55 Questions and Answers

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Configuration- Call distribution strategies (e.g., BSR)
- Agent and skill administration
- Routing policies and call handling
Topic 2: Avaya Call Management System (CMS)- CMS administration and maintenance
- ACD reporting and historical data
- CMS architecture and connectivity
Topic 3: Avaya Aura Communication Manager Fundamentals- System architecture and components
- Administration and configuration basics
- Call processing and routing
Topic 4: Integration and Troubleshooting- Logging and system verification
- CM and CMS connectivity setup
- Network and system diagnostics

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

  • A. Agent
  • B. Skill
  • C. Vector
  • D. Split
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

  • A. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
  • B. BCMS receives data internally and stores data in a volatile switch memory.
  • C. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
  • D. BCMS is interval based and CMS is call based.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #3

A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

  • A. Variables in Vectors
  • B. Call Prompting
  • C. Adjunct Routing
  • D. Call Classification
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

  • A. Service Objective
  • B. Percent Allocation Distribution
  • C. Dynamic Queue Position
  • D. Predicted Waft Time
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Which packet is needed to have skill available instead of hunt groups?

  • A. Premium
  • B. Silver
  • C. Standard with EAS
  • D. Elite with EAS
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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